Emergency Tips - Dos and Don'ts
These Emergency Tips will assist you in taking the proper action until SERVPRO of Roanoke County and SERVPRO® of Montgomery & Pulaski Counties arrive. Follow these Dos and Don'ts to reduce damage and increase the chances of a successful restoration:
 
Fire & Smoke Damage

Do:
  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean.  Soot on hands can further soil upholstery, walls and woodwork.
  • Place dry, colorfast towels or old linens on rugs, uholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent mold growth and odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Wash both sides of leaves on house plants.
    Change HVAC filter, leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Don't:

  • Attempt to wash any walls or painted surfaces without first contacting SERVPRO.
  • Attempt to shampoo carpet or uholstered furniture without first consulting SERVPRO.
  • Attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first consulting an aurhtorized repair service.
  • Consume any food or beverages that may have been stored close to fire, heat or water.  (They may be contaminated.)
  • Turn on ceiling fixtures if ceiling is wet.  Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Send garments to the dry cleaner.  Improper cleaning may set smoke odor.
Water Damage from Clean Water
 
Do:
  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting on floors.
  • Hang furs and leather goods to dry separtely at room temperature.
Don't:
  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water.  Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.
 
Water Damage from Contaminated Water 
 
Do:
  • Avoid all contact with sewage and items contaminated by sewage.
  • Wash your hands thoroughly after contact with contaminated items.

Don't:

  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas.
  • Note: If exposed to harmful waste, OSHA recommneds a post-exposure medical evaluation.  Consult your local health department or physician.
 
Harmful Waste (Sewage, Bloodborn Pathogens, etc.)
 
Do:
  • Stay out of affected areas.
  • Call mergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as is they are contaminated.
Don't:
 
  • Attempt cleanup of any kind.
  • Touch or handle items that might be contaminated with bodily fluids.
 
Vandalism Damage
 
Do:
  • Hose or wash egg damage from building exterior as soon as possible.
  • Vacuum glass particles from carpets and upholstery.
  • Save containers which reveal the ingredients of spilled inks, cosmetics and paints.
Don't:
  • Attempt to remove ink, paint or cosmetic stains.
  • Operate damaged lamps or appliances.
  • Discard furniture wood chips, broken pieces from parcelain, furniture or art objects.

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